Fraud Center

The Fraud Center helps you detect and manage suspicious referral activities, ensuring your program remains fair and protected from abuse.

1. Why Fraud Center Matters

Referral programs often include rewards such as cash, coupons, or discounts. Without proper controls, they can be exploited.

The Fraud Center helps you:

• Detect suspicious referral behavior

• Protect your reward budget

• Ensure fairness across all participants

• Maintain trust in your referral program

---

2. How Fraud Detection Works

Every time a referral order is created:

1. The system automatically evaluates the order

2. If suspicious behavior is detected:

   • The order is tagged as Suspicious

   • The referrer is flagged in the Fraud Center

   • The reward enters a review period (default: 14 days)

3. You can take action:

• Approve → Mark as valid and issue reward

• Reject → Mark as invalid, no reward issued

• Ban Referrer → Block the referrer and reject all related rewards

---

3. Suspicious Activity Types

The system identifies suspicious behavior based on common fraud patterns, including:

• Self-referral attempts When a user tries to refer themselves

• Multiple referrals from the same source For example, repeated activity from the same device or network

• Unusual referral volume A high number of referrals generated within a short period

👉 These patterns indicate potential abuse of the referral program

---

4. Suspicious Orders

When an order is marked as Suspicious:

• The reward is not issued immediately

• A review period is applied before approval

• The order appears in the Fraud Center for manual review

Available Actions

• Approve → Reward is issued normally

• Reject → Reward is denied

---

5. Ban Referrer

When a referrer is banned:

• They can no longer receive rewards

• Their referral link/code is disabled

• All pending rewards are:

  • Rejected

  • Not eligible for payout

👉 Use this to stop repeated or large-scale abuse

---

6. Merchant Control

You have full control over fraud handling:

• Review all suspicious orders

• Decide to approve or reject rewards

• Take action against abusive users

• Enable or disable fraud detection

---

7. Enable / Disable Fraud Detection

• Enabled

  • New orders are automatically checked

• Disabled

  • New orders are not evaluated

  • Existing flagged orders remain unchanged

---

8. Best Practices

• Keep fraud detection enabled for active campaigns

• Review suspicious orders regularly

• Use Ban Referrer for repeated abuse cases

• Combine with Fraud Prevention settings for stronger protection

---

9. Summary

The Fraud Center helps you:

• Minimize fraudulent referrals

• Protect your marketing budget

• Maintain a fair and trustworthy referral program