# Order

### 1. Purpose

Use this page to:

* Review referral orders and validate reward eligibility
* Approve or decline rewards for each order
* Monitor reward status across all orders
* Manage payout processes for referrers

<figure><img src="https://2542416993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbWGMufrTv5cry5wxEu35%2Fuploads%2Fy2NnV3D7scldY0MSsrPO%2Fimage.png?alt=media&#x26;token=f64353e8-b4a3-4344-987d-808371381816" alt=""><figcaption></figcaption></figure>

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### 2. Order Lifecycle

Each referral order goes through the following stages:

1. **Pending**\
   The order is under review (waiting period or validation rules)
2. **Approved (Reward sent)**\
   The reward has been approved and issued to the referrer
3. **Declined**\
   The reward is rejected (e.g. invalid order, fraud suspicion)

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### 3. Order List

The order table displays all referral-generated orders and their reward status.

#### Key Fields

| Field             | Description                                    |
| ----------------- | ---------------------------------------------- |
| **Order ID**      | Shopify order ID generated from a referral     |
| **Created at**    | Date and time the order was created            |
| **Referrer**      | Customer who referred the order                |
| **Referee**       | Customer who placed the order                  |
| **Order value**   | Total value of the order                       |
| **Reward status** | Current reward state (Pending, Sent, Declined) |
| **Action**        | Approve or decline the reward                  |

***

### 4. Reward Status

Each order includes a reward status indicator:

* **Pending**
  * The reward is under review
  * May include a countdown (e.g. “X days left in review period”)
* **Reward sent**
  * The reward has been successfully issued
* **Reward declined**
  * The reward has been rejected
* **Suspicious**
  * The order is flagged for potential fraud
  * Requires manual review before approval

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### 5. Filters

Use tabs to filter orders by reward status:

* **All orders**\
  View all referral orders
* **Pending rewards**\
  Orders awaiting review
* **Sent rewards**\
  Orders with rewards already issued
* **Declined rewards**\
  Orders with rejected rewards
* **Cash payout**\
  Orders grouped for payout processing

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### 6. Search

Use the search bar to quickly find orders by:

* Order ID
* Referrer email
* Referee email

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### 7. Actions

#### Approve Reward

* Confirms the order is valid
* Issues the reward to the referrer

#### Decline Reward

* Rejects the reward for the order
* Common reasons:
  * Fraud suspicion
  * Order cancellation
  * Not meeting campaign conditions

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### 8. Cash Payout

The **Cash payout** tab allows you to manage reward payments for referrers.

#### Key Fields

| Field              | Description                    |
| ------------------ | ------------------------------ |
| **Referrer**       | Customer receiving payout      |
| **Payment method** | Selected payout method         |
| **Reward**         | Total reward amount to be paid |
| **Payment status** | Current payout status          |
| **Action**         | Manage or process payout       |

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### 9. Create Payout

When processing payouts, you can:

* Select approved orders
* Review total sales and commission
* Confirm payout for selected orders

#### Key Actions

* **Select orders**\
  Choose one or multiple approved orders
* **Review totals**
  * Total sales
  * Total commission
* **Process payout**\
  Finalize and send payment to the referrer

***

### 10. Notes

* Rewards should only be approved after the validation period is completed
* Suspicious orders should be reviewed carefully before approval
* Declined rewards cannot be reversed unless manually reprocessed
* Payouts are typically based on approved orders only