Understanding general settings

Settings holds the store-wide options that both your referral and affiliate programs use. Most are set once during setup. Come back here when your sender details, domains or email tools change.

Before you start

• Check your sender name is your store name, not Bloop-referral. Change it.
• Set your sender address, so customer replies reach you. Set it up.
• Decide whether to turn on email marketing sign-up. Turn it on.
• Check your sharing domain and portal domain if you use custom links. Learn more.

What each setting does

Open Settings from the main navigation. It sits outside both programs because it holds the settings that apply beyond one campaign. Its list on the left has three groups: Store-wide (General and Integrations), Referral and Affiliate.

Setting	What customers see	Where you set it	Detail guide
Sender name	The name on program emails in their inbox	Settings → Store-wide → General → Email sender	Email sender domain
Sender address	Where customer replies go	Settings → Store-wide → General → Email sender	Email sender domain
Sender domain	The part after the @ in the From address	Customize next to Email sender domain, in Settings → Store-wide → General	Email sender domain
Email marketing	Referral sign-ups join your email list	Settings → Referral → General → Email marketing	Email marketing
Sharing domain	The domain inside referral links	Customize under Referral - sharing URL customization, in Settings → Referral → General	Referral sharing link
Portal domain	The domain affiliates log in through	Customize under Affiliate - portal domain customization, in Settings → Affiliate → General	Affiliate portal link

Note

On the Free plan, the whole Email sender card is locked. A banner offers a Contact us link to ask about upgrading. The portal domain card is shown on plans that include the affiliate program.

Change your sender name

The sender name is what customers see in their inbox. A new store starts with Bloop-referral.

1. Go to Settings → Store-wide → General and find the Email sender card.

2. Replace the text in Sender name with your store name:

   

3. Select Save.

No verification is needed. Renaming your Shopify store does not change the sender name.

Change your sender address

The sender address is where customer replies go. A new store starts with Bloop’s no-reply address, so set your own.

1. In Email sender address, enter your address.

2. Select Verify. Bloop emails a confirmation to that address:

   

3. Open the email and complete verification within 20 minutes.

4. Select Save.

The field shows Verified or Unverified next to it. You can’t save until the address is verified: verify it first, then save. For resend limits and the full verification flow, see Email sender domain.

Turn on email marketing sign-up

Use this to add referral sign-ups to your Shopify email list. It is off until you turn it on.

1. Go to Settings → Referral → General and find the Email marketing card.
2. Tick Subscribe customers who enter their email to email marketing.
3. Select Save.

• Who is subscribed: customers who type their email into the referral sign-up form or the friend’s claim form on your storefront.
• Who is not: a logged-in customer whose email was filled in for them.
• Unsubscribed customers: Bloop subscribes only customers whose status in Shopify is Not subscribed. A customer who has unsubscribed is never subscribed again.
• Where it shows: the consent is recorded in Shopify as a single opt-in. It appears on the customer in your Shopify admin and in any app that reads Shopify marketing consent.

Best practice

Tell customers what they are agreeing to. Add a line such as “We’ll also send you our news, unsubscribe anytime” to the sign-up and claim text of your popup.

Save or discard your changes

When you change any field in a section, a save bar appears at the top of the page.

Action	What happens
Save	Applies your changes to the store.
Discard	Reverts every field to its last saved state.

Integrations

Settings → Store-wide → Integrations lists the tools Bloop connects to. Each one shows an enabled or disabled badge.

• Klaviyo: sends referral and affiliate events to your Klaviyo flows. See Klaviyo integration.
• Mailchimp: sends events to your Mailchimp audiences and automations. See Mailchimp integration.
• API & Webhooks: create API keys and webhook endpoints so your own tools can read Bloop data and react to referral events. See the API & Webhooks overview.

Select an app to open its setup page, where you can connect or disconnect it.

If customers can’t join the program

Warning

While Bloop is disconnected from your store, customers cannot join the referral program or claim a referral discount.

Bloop works through a connection to your Shopify store. The app stays installed and keeps receiving your orders, but it cannot create discount codes or referrers while disconnected.

Item	What it means
What customers see	The join and claim buttons are hidden, and the storefront shows “The referral program is temporarily unavailable.” Customers are not told they are ineligible.
What you receive	If you have an active referral campaign, Bloop emails the store email address Shopify has on file, with the subject “Action needed: reconnect Bloop to your store”. It sends at most one email every 7 days and no more than 4 in total.
What to do	Open Bloop from your Shopify admin. Opening the app is enough: it reconnects automatically, and the program is available again within a minute or so.

Related

• Email sender domain: sender name, address, and domain verification.
• Referral sharing link: a branded domain for referral links.
• Affiliate portal link: branded affiliate portal domain.