Troubleshooting discount codes

Every discount-code reward Bloop issues is listed under Referral → Track coupons, with the referrer who owns it and the order it was redeemed on. Start there — the code’s status usually answers the question on its own.

Read the status first

Status	What it means	What it tells you
Available	Issued, not yet redeemed, still exists in Shopify	The reward reached the referrer. Nothing is broken
Used	Redeemed on an order	Working as intended — the row links to the order
Expired	Reached its expiry date unredeemed	The reward was never used in time
Deleted	The code no longer exists in Shopify	Someone removed it from the Shopify admin

Bloop works out the status from what it has last recorded about the code: whether it was used, its Shopify status and its expiry date. A code that was used always reads Used, even if it was later deleted or expired.

Search by code to find the exact coupon a referrer is asking about.

The referrer says they never received a code

1. Search Track coupons for their code. If a row exists, the reward was issued — the delivery is the problem, not the reward. Check email troubleshooting.
2. If no row exists, the reward was never issued. Go back to troubleshooting referrals and rewards and read the order’s reward status.

The code shows as Deleted

The code was removed from the Shopify admin, not from Bloop. Reissue it if the removal was a mistake. Deleting reward codes in Shopify while the program is live is worth avoiding — Bloop has no way to restore them.

The code will not apply at checkout

Cause	How to check
It has expired	The status reads Expired
It was deleted in Shopify	The status reads Deleted
It was already redeemed	The status reads Used, with the order it went to
The basket does not meet the reward’s conditions	The minimum requirements and product scope set in rewards
It is being used on products the reward excludes	The Apply to products setting on the reward
It is a free-product code used by someone else	Free-product codes only apply when the checkout email matches the customer they were issued to

Lots of codes sit Available or Expired

This is not a fault — it is a finding. Referrers are earning rewards and not redeeming them, which usually means the reward is not compelling enough or the reminders are off.

• Turn on Reward reminder and Reward expiry reminder in referral email notifications so an unused code gets chased.
• Revisit the reward itself against choosing the right referral reward.

Codes are hard to tell apart in the Shopify admin

Set a discount code prefix on the reward so every code Bloop generates is recognisable at a glance. See rewards.

Related

• How to track referral discount codes — the full view this page troubleshoots.
• How to set up referrer and referee rewards — expiry, prefix and product scope.
• Troubleshooting referrals and rewards — when no code was issued at all.