How to review and manage referral orders

Most referral orders need nothing from you: Bloop records the purchase, waits out the review period and issues the reward. The Orders tab is for the few that need a decision, the referrals Bloop missed, and the cash rewards you pay by hand.

What you’ll do here

Approve or reject an order that’s on hold.
Add a referral order Bloop didn’t catch, such as a phone order.
Pay out cash rewards and mark them as paid.

Understanding order status

Status	What it means	If you do nothing
Pending - N hours left of review period	The review period is running. Set it in Settings → Referral → Rewards and orders: 6 hours by default, `0` approves instantly	Approves itself
Pending, Suspicious	Bloop’s fraud checks flagged it and put it on a 14-day hold. See the fraud center	Approves itself after 14 days
Pending, no countdown	The reward is a custom reward	Waits for you
Payout pending	An approved cash reward waiting for you to pay	Waits for you
Reward sent	Approved, and the reward was issued
Reward declined	Rejected by you, or automatically

An order is rejected instead of approved if it’s cancelled or refunded during the hold, or if you ban the referrer. If the campaign was turned off, or the order was deleted in Shopify, the order stays Pending when the hold ends and Bloop doesn’t decide it for you: open it and approve or reject it yourself. A reward already sent can still be revoked if the order is later cancelled or refunded.

How to approve or reject an order

Open the order
1. In Referral program, click the Orders tab.
2. Click Pending.
3. Click the order ID:
Check it → Click Approve or Reject
1. Check the referrer and the purchaser. Click View in Shopify to see the order itself.
2. Click Approve or Reject, then confirm:
Approve sends the reward immediately, even before the review period ends. A cash reward moves to Cash payouts.

Reject can’t be undone. The referrer loses this reward and is emailed, the order leaves your referral revenue, analytics and FlexiTiers progress, and the friend can still be referred again.

Approving or rejecting a flagged order also closes its case in the fraud center.

How to add a referral order manually

Use this when a referral never reached Bloop, for example a phone order or a code the customer mentioned but didn’t enter.

Add the order → Click Add
1. On the Orders tab, click Add order.
2. In Order, enter the Shopify order number (#1001) or ID. Bloop shows the order value and purchaser so you can check it.
3. In Referrer, search for the referrer to credit.
4. In Campaign, pick an active campaign.
5. Leave Send reward to referrer ticked, or untick it if you already rewarded them another way.
6. Click Add:
With a custom reward, the order is added as Pending and no reward is sent. Approve it when you’ve arranged the reward.

Bloop refuses an order that’s already assigned to a referrer, a purchaser already tied to another referrer, and a referrer who isn’t in the campaign you picked. An order or purchaser stays with the referrer it was first credited to, so you can’t move it with Add order. If the referrer isn’t in the campaign, open them in Contacts to see which campaign they joined, and pick that one.

Pay out cash rewards

Cash rewards are tracked in Bloop and paid by you, outside the app.

Pay the referrer → Click Mark as Paid
1. On the Orders tab, click Cash payouts.
2. In the Pending view, click the payout icon next to the referrer:
3. Check how they want to be paid under Payment methods.
4. Tick the approved orders you’re paying for.
5. Pay the referrer outside Bloop, then click Confirm payout:
6. Tick I confirm I have already paid … outside this app and click Mark as Paid.
If the referrer hasn’t given payment details, you see Referrer hasn’t added payment details yet. and can’t confirm. They add them in their customer account. The methods you offer are under Settings → Referral → Payment method.

Marked one by mistake? In the Paid view, open the payout and click Revert Payout. This puts it back to Pending, but doesn’t get back money you’ve already sent.

Best practices

Check the Pending tab weekly. Flagged orders approve themselves after 14 days, and custom rewards wait until you act.
When in doubt, approve. A rejected genuine referrer usually stops sharing. One bad reward costs less than that.
Keep the review period short. The 6-hour default suits most stores. Go longer if your return rate is high or your orders are large.

Fraud center - investigate flagged orders
Referrer and referee rewards - how rewards are set up
Reward timing and revocation - when rewards are issued and taken back
Contacts - see each referrer and their rewards