Skip to content
BloopBloopBloop Docs

How to manage contacts

In Referral program, the Contacts tab lists your referrers: the customers who joined a campaign and can share a link or code. Use it to look up one person. To compare referrers by results, use the campaign’s Referrers page instead.

The Contacts tab listing referral program members

I want to… Do this
Find a referrer Search by name or email in Contacts
See what they’ve done Click View log on their row
See what the customer sees Open the contact → Open referral hub
Stop someone abusing the program Open the contact → Block contact
Delete a customer’s data on request Open the contact → Remove contact

Find a referrer

Section titled “Find a referrer”
  • Search (magnifier icon): find a referrer by name or email.
  • Campaign drop-down: show one campaign’s referrers, if you run more than one. It starts on All campaigns.
  • Joined at: sort newest or oldest first.
  • Export: download the referrers of the selected campaign as a CSV.

Click View log to see what that referrer has done, newest first: joining, sharing, claiming a reward, placing an order. For all referrers at once, see the activity log.

A contact activity log

Open a customer

Section titled “Open a customer”

Click a row in Contacts, or in the campaign’s Referrers list, to open the contact page. It answers “where did this customer come from, and what have they earned?” The actions are at the top: Open referral hub (1), Block contact (2) and Remove contact (3):

The contact page header with Open referral hub (1), Block contact (2) and Remove contact (3) marked

Section What it shows
Referrer information Name, email and campaign status, with a copy button for the email
Referrals Referral link and code (both copyable), invites, successful referrals and revenue
Referee list Every friend they brought in: referral method, coupon code, whether it was used, order, revenue and status. Referrals you added by hand show Manually added
Referrer rewards What they’ve earned, filtered by All, Discount code, Cash, Store credit or Custom. Discount codes show Active, Scheduled or Expired

Orders and rewards link straight to Shopify, and a cash reward links to its payout in referral orders.

To compare referrers, open the campaign and choose Referrers on its Overview. It shows each referrer’s Successful referral, Referral invites, Referral revenue and Joined at, plus Reward tier when the campaign uses FlexiTiers:

Referrers of one campaign with invites and revenue

Block or remove a contact

Section titled “Block or remove a contact”

Both actions are at the top of the contact page (2 and 3 in the screenshot above).

Block contact Remove contact
Use it when Someone abuses the program, or asked not to take part A customer asks you to delete their data
Their link and code Disabled Deleted
Unused reward codes (theirs and their friends’) Deactivated Deleted from Shopify, used or not
Pending referred purchases Disqualified, no reward sent Deleted with their referrals
Can they join again? No, from any campaign, with that email or Shopify account Yes, unless you also block them
History in Bloop Kept, marked Blocked Deleted
Undo Click Unblock in Contacts → Blocked contacts. Everything above is restored Not possible

To keep someone out before they join, open Blocked contacts and click Block a contact by email.

When you remove a contact, the confirmation asks you to tick I understand this can’t be undone. Also block this contact so they can’t join the program again is ticked by default; untick it if the customer may come back later.

Common mistakes to avoid

Section titled “Common mistakes to avoid”
  • Removing a contact to stop abuse. It deletes the evidence and their friends’ codes. Block instead.
  • Judging the program by its top referrer. One star advocate can hide a program nobody else joined. Read the whole Referrers list.
Section titled “Related”